terms and conditions


We require full details of all plants being requested, including quantities, pot size and where applicable, height. If trees are required, also state girth size and form. Otherwise, there may be a delay in returning your quote.

A full delivery address and a site contact must be provided if delivery is requested. If the project is time restricted, include the date the plants would be required.

All prices quoted (including any delivery charges) exclude VAT.

Your quotation is valid for 14 days from issue. After this period any changes or order confirmations received will be subject to a re-quote.

All plants listed within the quote are offered subject to availability. In the event of unavailable stock, How Green Nursery Ltd may propose alternatives. It is the buyer’s responsibility to review their suitability and accept/reject the substitution when confirming the order.


All orders need to be confirmed in writing by the buyer. An Order Confirmation will be sent by How Green Nursery Ltd as receipt of the buyer’s confirmation. Thereafter, the buyer is committed to proceeding with the order and any changes or cancellations will be subject to our Terms and Conditions.  It is the buyer’s responsibility to ensure that the order is complete and accurate before confirming the order. 

We require a minimum order lead time of 14 days from confirmation of order for outsourced goods.

Additions to confirmed orders using nursery stock items can be made up to 48 hours before the date of delivery/collection, subject to availability.

All confirmed orders that are postponed by the customer and must be held on-site for longer than 30 days will incur a holding fee. This will be charged at up to 10% of the order value, per week, to allow for maintenance and storage.  Any losses or reduction in quality incurred during this period are not the responsibility of How Green Nursery Ltd and the plants will be charged in full.


In the event of any cancellation or reduction to quantities on a confirmed order by the buyer, the following charges may apply. These will be at the discretion of How Green Nursery Ltd:

  • Reductions to nursery stock items can be accepted up to 48 hours prior to the date of delivery/collection, after which items will be subject to a 25% re-stocking fee.
  • Any cancellations/reductions to outsourced plant items specifically bought in for the customer, or plant items grown especially for the customer, will be charged in full. 
  • Any plant items returned to How Green Nursery Ltd at the point of delivery because of ‘over-ordering’ will be subject to the appropriate fees stated above.


Our minimum order spend to qualify for delivery is £250.00 (excluding VAT).

Delivery cannot be booked in without receiving a full address, including postcode, plus a mobile or landline number for the contact on site.

Specific delivery instructions (e.g. vehicle size restrictions, limited access due to red routes, school access times, one-way streets etc) must be provided well in advance of delivery.  In the event of drivers receiving fines due to the failure to provide the above information, the buyer will be charged the full amount.

Deliveries are to kerbside only. There MUST be a site contact to take receipt of plants. Should there be no designated site contact available to receive the plants, we reserve the right to cancel the delivery. This delivery will be charged in full and a redelivery charge will be made.

If the buyer fails to provide appropriate labour/machinery for unloading, or causes any other time delays for our driver, additional delivery fees will be incurred to compensate for the extended time. 

When dealing with heavy or large plants, the buyer is responsible for providing additional labour and/or machinery for safe unloading.

Standard delivery charges are calculated on mileage per return journey. Congestion charges and tolls are included in the cost, if applicable. Deliveries made using our own fleet of vehicles and drivers are subject to a catchment area.

If delivery is required in instalments, these will be charged as individual deliveries.

For deliveries made using our own fleet, all potted items will be delivered on Danish trolleys. Customers must plan to unload the order to release trolleys for return to the nursery.  Failure to do so will incur an additional full delivery charge for the return journey to collect the trollies. 

Upon receipt of your order via our own fleet, goods must be checked and the Delivery Note provided by the driver, must be signed by the buyer. 

Any plant material that is unacceptable must be rejected at the time of the delivery and the buyer must fill in the Returns Form provided by the driver. Name of plant, quantity and reason for returning plants must be filled in. In failure to do so, the returned goods will be charged in full. If How Green Nursery Ltd agrees with the reason for return, these plants will be refunded. However, it is at the discretion of How Green Nursery Ltd to make this decision.

Any irregularities with the order should be reported by phoning the main office and followed up in writing within 24 hours of receipt.

Every effort is made to keep to an agreed delivery date. However, dates are not guaranteed and How Green Nursery Ltd accepts no liability for delay from any cause, including but not limited to events out of our control.

Upon delivery, the responsibility for the plants transfers to the buyer. How Green Nursery Ltd accepts no liability for the safekeeping of the plants thereafter.

Pallet deliveries

For orders outside of our catchment area, a third-party Pallet Delivery Service will be used. Deliveries via the pallet service are Nationwide and are to kerbside only. Allocated delivery time slots can be booked subject to availability and additional charges.

There MUST be a site contact to take receipt of plants. Any irregularities with the order should be reported by phoning the main office and followed up in writing within 24 hours of receipt.

Upon delivery, the responsibility for the plants transfers to the buyer. How Green Nursery Ltd accepts no liability for the safekeeping of the plants thereafter. 

Pre-booked collections

If you wish to collect an order in person from the nursery, this can be arranged at an agreed date and time within our site opening hours, which are Monday-Friday 8:30am–4pm.

A minimum of 48 hours’ notice is required for collection of nursery stock items. If out-sourced material is included in an order for collection, we require a minimum lead time of 14 days.

Any delay in collection of an order by the buyer may result in reduced plant quality or losses. How Green Nursery Ltd will accept no liability and plants will be charged in full.

Cash and carry

Trade customers who hold a Trade Account with us can come to the nursery to pick their own plants from our nursery stock within our site opening hours, which are

Monday-Friday 8:30am–4pm. It is the customer’s responsibility to report to the office on arrival to collect a Cash and Carry form to be filled out during their visit. All columns must be completed in full – plant name and variety, size, bay number and quantity. The form should then be handed in at the office before loading.

If delivery of these plants is required, then this needs to be agreed with the office prior to picking the plants. A Danish trolley or holding area will be assigned to the buyer to store the plants. Do not leave plants for delivery on the customer trollies or in any other undesignated areas of the nursery.

Payment terms

New customers will need to provide a cleared upfront payment in full before an order is processed.

Returning customers are required to set up a Trade Account. Account forms can be submitted to the office or via email to plants@howgreennursery.co.uk. Once approved, orders can be processed with 30-day payment terms. Payment is by BACS. We cannot take payment over the phone.

The goods remain the property of How Green Nursery Ltd until full payment has been received.

Warranty and liability

Whilst every effort is made to keep our nursery stock healthy and true to name and type, our liability to the replacement of those plants is limited. No warranty is given as to the growth or suitability of plants in their ultimate location. It is the buyer’s responsibility for the care and maintenance of all the plants supplied from the date of delivery/collection onwards.

If you are not completely satisfied, contact must be made in writing within 7 days of receiving the goods. Failure to do so will deem those goods as being accepted by the customer. 

No responsibility is accepted for replacements, as so much depends upon planting, soil type, aspect, weather conditions and aftercare. Where replacements are supplied

How Green Nursery Ltd take no responsibility for the cost of replanting any failed plant material. Such items are issued at the discretion of How Green Nursery Ltd under special circumstances.

Acceptance of terms and conditions

The confirmation of an order will be deemed as full acceptance of our Terms and Conditions of trading.

These terms and conditions shall take precedence over any other that the buyer may attach to their orders. Any variation to these Terms and Conditions shall not be valid unless agreed in writing.

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